Understand how we handle service cancellations and refunds.
Appointments can be canceled or rescheduled with at least 24 hours' notice. To cancel, please call us at 240-522-5400 or email support@geekoncall.com.
If you cancel with less than 24 hours’ notice or do not show up for your appointment, a cancellation fee may apply depending on the circumstances.
If a service cannot be completed due to equipment limitations or lack of required parts, we may provide a full or partial refund. Refund decisions are made on a case-by-case basis.
Refunds are typically processed within 3–5 business days to your original method of payment.
Charges for completed diagnostic work, labor, and used parts are non-refundable. Software installations or services already rendered cannot be refunded.
Last updated: May 2025